Resolve-L Product Support

Step 1. Make sure you connect to the correct USB port.

Most PCs/Laptops do not have a Lightning port. In these cases, you will need to use a USB C to Lighting Audio Adapter cable/ USB A to Lightning Audio Adapter cable.

USB C to Lightning Audio Adapter cable

https://www.amazon.com/Lighting-Headphones-Converter-Compatible-Charging/dp/B0BMPM2YRD

USB A to Lightning Audio Adapter cable

https://www.amazon.com/Lightning-Converter-Compatible-Headphone-Earphones/dp/B0BLTM4Q87

Step 2. Make sure your PC’s audio settings are correct

Skip this step if you’re using the headset with your phone.

Normally, your computer will recognize the headphones automatically as soon as they’re connected. If not, you’ll need to select “Avantree Headphones” as the default input and output device in your computer’s sound settings (please see the picture below for reference).

Windows

1. Right-click the sound icon in the taskbar.
2. Select Open sound settings.
3. Choose the Sound control panel on the left.
4. Select the headphones connected.

If you use Skype, Zoom, etc., please make sure that the sound settings for these applications are also adjusted accordingly.

If they still aren’t working properly, please email us at support@avantree.com for troubleshooting.

Step 1. Make sure you connect to the correct USB port.

Most PCs/Laptops do not have a Lightning port. In these cases, you will need to use a USB C to Lighting Audio Adapter cable/ USB A to Lightning Audio Adapter cable.

USB C to Lightning Audio Adapter cable

https://www.amazon.com/Lighting-Headphones-Converter-Compatible-Charging/dp/B0BMPM2YRD

USB A to Lightning Audio Adapter cable

https://www.amazon.com/Lightning-Converter-Compatible-Headphone-Earphones/dp/B0BLTM4Q87

Step 2. Make sure your PC’s audio settings are correct

Skip this step if you’re using the headset with your phone.

Normally, your computer will recognize the headphones automatically as soon as they’re connected. If not, you’ll need to select “Avantree Headphones” as the default input and output device in your computer’s sound settings (please see the picture below for reference).

Windows

1. Right-click the sound icon in the taskbar.
2. Select Open sound settings.
3. Choose the Sound control panel on the left.
4. Select the headphones connected.

If you use Skype, Zoom, etc., please make sure that the sound settings for these applications are also adjusted accordingly.

If they still aren’t working properly, please email us at support@avantree.com for troubleshooting.

Here’s how the inline controls work:

Use the “+” and “-“ buttons to turn the volume up or down. The button in the middle is the multifunction button. Click it once to play or pause your music or video. When receiving a call, click it once to answer the call. Press and hold it for one second to reject it. Double click the button to skip to the next track. Triple click it to go back to the last track. Press and hold the button for 1 second to activate your mic or voice assistant. When in a call, click the button or press and hold the button for 1 second to hang up.

You can plug the L191 headphones into your iPhone or device if it has a lightning port. If your device does not have this port, you can try our E191 or C191.

Note: You can only use the volume controls on the earbuds when using with a mobile phone or tablet. The controls will not work when plugged into a PC, Laptop, TV, or other devices.

Even so, some in-line control features may not work on mobile phones with a Type C or Lightning port.

You can try unplugging the earphones from the device and plugging them back in. If this doesn’t work, you must use your device itself to adjust volume or pick up calls.

Note: Some in-line control features may not work on mobile phones with a Type C or Lightning port.

If you can only hear sound from one earbud or if the volume controls are malfunctioning, try these steps for troubleshooting:

1. Check if the earbuds are completely plugged into your device. You may also want to try unplugging the earbuds from the device and plugging them back in again.
2. Try using the earbuds with other devices to see if this problem persists. If the earbuds work normally with other devices, then the Lightning port of the initial device may be damaged.
3. If you are using an adapter with the headphone then please try another adapter. 3rd party adapters may cause issues in this regard.

For further support, please email us at support@avantree.com

The Avantree Resolve series of earbuds are light and comfortable. Although open-ear earbuds inherently do not fit as tightly or securely as in-ear earbuds, the looser fit & lightweight build allows the Resolve to remain comfortable even after extended use.

Avantree offers the following customer support to help you make the best of our products?

Online DIY Support

1. Visit Product Page - you can find product comparison info, accessories link, Support page link.
2. Product Support page - Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
3. Product Video Guide - Step by step (from youtube.com > search product name

Agent Support

1. Submit a Ticket OR File a Claim (1 working day reply)
2. Send an email to support@avantree.com (1 working day reply)
3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
5. Telephone Support (Local Number here)
6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)

Avantree offers the following native language support?

English
Spanish
Italian
German
French
Chinese

See more details in Warranty Policy and RMA Policy

Avantree Products RMA (Return Merchandise Authorization) Procedure

1.     60-Days-Return-Refund

Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.

Customer will be responsible for return shipment cost unless item is returned due to defective issues.

Avantree RMA centers are located at:

-        USA - San Jose & Los Angeles

-        Canada – Vancouver

-        EU - London, UK

-        Australia – Roxburgh Park

-        Asia – Cebu, Philippines

-        Asia – Hong Kong, China

-        Asia – Shenzhen, China

2.     Defective RMA

Within the Warranty Period (24 Months), if the customer encounters any issue, we recommend following the steps below:

Step 1:  DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.

Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.

Step 3: Replacement

3.1. Confirmed Defective Unit

-        Avantree provides RMA (CD) number to customer

-        Customer returns the product to Avantree

o   Purchased within 6 months – Avantree will cover the return label cost.

o   Purchased over 6 months ago – Customer will cover the return label cost.

-        Avantree arranges the Replacement

o   Will be arranged as soon as the return shipment has been shipped.

o   Customer can expect to receive the replacement unit within 5-7 working days.

3.2. Back-for-Investigation Unit

-        Avantree provides RMA (BI) number to customer

-        Customer returns the product to Avantree. Customer will cover the return label cost.

-        Avantree arranges the follow up

o   Confirmed Defective Units – Please Refer to Section 3.1.

o   No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.

Note:

1. The RMA return unit will be equivalent to or better than the condition of the defective unit
2. The RMA return unit's warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
3. Replacement Unit Warranty Terms:
   • If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
   • If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.

Return Policy:

Every Avantree product purchased from our website comes with an up to 60 days free trial.

Within 60 days of buying, if you have an issue with or simply don't like the product, you can ship it back to us and we'll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that's preferable, and we'll cover the return shipping costs.

Warranty Policy:

Avantree warrants its products for a period of 24 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.

However, this warranty does NOT cover:

· Damage from misuse or abuse,

· Damage from lack of reasonable care,

· Damage from force majeure,

· Damage from natural forces/disasters,

· Damage from inadequate repairs performed by unauthorized service centers,

· Water damage on non-water-resistant products,

· Theft or losing the item.

If you encounter issues during the warranty time, pls follow Avantree RMA Procedure. 

To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.

Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The "somewhere" is usually as follows:

1. on the bottom of the product;

2. on the inside of the Headband, just above the Earcups;

3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;

4. on metal head of the adapter;

Above are some examples that'll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it's hard to read.

Items with the "ADD TO CART" button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.

Here is a table of the recommended store info for customers from each country. We also include information about - where the goods will be shipped from as well as the estimated delivery time.

Remarks:

1. Warranty is 24M for orders from avantree.com
2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
3. Not all stores/sellers from the links above are authorized resellers.